bottom_logo Created with Sketch. menu_close Created with Sketch.

WhatsMover

  • 1. What can WooTechy WhatsMover do?

    The main functions of WooTechy WhatsMover are as follows:

    ① Transfer WhatsApp between iPhone and Android.

    ② Back up all WhatsApp data on Android or iPhone to computers.

    ③ Restore an old WhatsApp backup created by Google Drive/iTunes/WhatsMover to Android or iPhone easily.

    ④ Export WhatsApp backups to HTML, PDF, CSV, and XLS formats.

  • 2. What's the difference between the free version and full version of WhatsMover?

    You can only use the trial version to back up your WhatsApp data and check its content on your computer. To transfer WhatsApp data, restore backup to an Android/iPhone, or export backups, you need to purchase a license and enjoy the full version.

  • 3. Is it safe to use WooTechy WhatsMover?

    The answer is a definite YES, it is 100% secure to operate WhatsMover.
    WooTechy complies with GDPR and other data processing regulations to protect data from unauthorized access. Furthermore, it won't affect other data stored on your devices.

  • 4. How long does it take to transfer WhatsApp data between two devices?

    The specific time depends on how much WhatsApp data you want to transfer and your computer’s performance capabilities. It might range from several minutes to over an hour.

  • 5. Why do you need to put your device into DFU/Recovery mode?

    Sure, the largest advantage of WhatsMover is that it breaks OS restrictions. You can restore Android WhatsApp backups to iPhones, or iPhone WhatsApp backups to Android devices.

  • 6. How do I restore WhatsApp chats from Google Drive backups on an iPhone?

    First, download the WhatsApp chats from your Google Drive backup with WhatsMover, then decrypt the content. After that, you can directly restore this backup from the computer to your iPhone without limitation.

  • 7. Do I need to uninstall and reinstall WhatsApp to restore the backup files?

    There is no need to go through this trouble. Using WhatsMover, you can directly restore WhatsApp data to your device, although the original data on your phone will be replaced by the backup files.

  • 8. How do I install the correct driver for my Android phone?

    Download the correct driver from the official website of your phone's brand, then install it on your computer. Samsung, for example:

    Step 1. Go to the official Samsung site https://www.samsung.com/us/support/.

    Step 2. Select "Mobile" and then find your device model. Click on it.

    Step 3. Click on Manuals and Downloads, then choose the specific model.

    Step 4. You will find the Software option; click the DOWNLOAD button.

    Note: Please contact Samsung customer service for help if you can't find the driver for your phone model.

  • 9. Why does this software require me to download the customized WhatsApp? Is it safe?

    First, it's completely safe to install the customized WhatsApp application since it is almost identical to the official one.

    The only purpose of the customized WhatsApp is to help us transfer data, because it's hard to directly transfer WhatsApp data stored on Android to other devices. Our experienced R&D team added code to WhatsApp to change its way of writing and reading data. Therefore, your WhatsApp data can be transferred or backed up to other devices. We don't collect any data during the process.

  • 10. How do I update the customized WhatsApp to the official one?

    Make sure that the data in the customized WhatsApp is what you want to keep. We recommend using WhatsMover to back up the WhatsApp data on your Android device first to avoid data loss. Then follow the steps below:

    Step 1. Open WhatsApp Settings > Chats > Chat backup to back up WhatsApp to the phone's local storage.

    Step 2. If a backup screen pops up, turn off auto backup to Google Drive and then click BACK UP. If it finishes smoothly, check the date of your last backup.

    Step 3. Uninstall the customized WhatsApp from your device, then go to Google Play and download the official WhatsApp application. Before login, go to Settings> Permission and turn on Storage, otherwise your local backup won't be recognized.

    Step 4. Log in to WhatsApp, and restore the local backup you have created to the official WhatsApp.

  • 11. How can I enable USB debugging on Xiaomi or Redmi phones?

    For MIUI 11 and later

    Step 1. Open Settings > All specs, find the MIUI version option and tap it continuously for 7 times.

    Step 2. Go back to Settings, select Additional settings > enable Developer options > scroll down, enable USB debugging and Install via USB options.

    For MIUI 6 to MIUI 10

    Step 1. Open Settings > About phone, find the MIUI version option and tap it continuously for 7 times.

    Step 2. Go back to Settings, select Additional settings > enable Developer options > scroll down, enable USB debugging and Install via USB options.

    For MIUI 5 and earlier

    Step 1. Open Settings > About phone, find your build number/MIUI version and tap it continuously for 7 times.

    Step 2. Then go back to Settings > turn on Developer options > scroll down down to enable USB debugging and Install via USB options.

  • 12. How to change USB configuration to MTP or PTP?

    Way 1: Connect your device to the computer using the original USB cable. A notification will appear on the screen and you can see USB computer connection options. Choose MTP or PTP from the list.

    Way 2: Open Settings > Storage. Touch the Action Overflow icon and choose USB Computer Connection, then choose either MTP or PTP.

Contact Us