• 1. Can I safely make a purchase through WooTechy?

    WooTechy is 100% secure. We protect your privacy as you browse, download, place an order, and make a purchase.

  • 2. What is the difference among 1-Month Plan, 1-Year Plan and Lifetime Plan?

    1-Month Plan means your license code is valid in 1 month since the day you purchase. While 1-Year Plan will be valid in 1 year. There is no time limits for Lifetime Plan. You can use it anytime you need after purchasing. All of the licenses provide the same product and features.

  • 3. How will I know that my order has been successfully processed?

    Our systems automatically send you a registration email within an hour of placing an order. Although rare, a delay is likely to be caused by email spam settings, internet or system glitches, email typos, and so on. If this happens, please contact WooTechy Support (support@wootechy.com), and your queries will be responded to within 48 hours.

  • 4. Can I cancel an order after placing it?

    We do not support order cancelation after the successful processing of the order. However, there are circumstances under which refunds can be issued. For more about this, please check our Refund Policy.

  • 5. I purchased the wrong product, what should I do?

    WooTechy offers a free trial version so that you can test it out before making the decision to purchase. The trial version will help avoid making the wrong order. We advise you to opt for the free trial offer first. If you did purchase the wrong product, you can contact our support team for help.

  • 6. What are my options for payment?

    We accept the following payment methods: MasterCard, Visa, American Express, Diners, Maestro, Discover, PayPal, JCB, Phone, Fax.

  • 7. What limitations does the WooTechy free trial version have?

    There are some limitations that you cannot get access about the trial version. But you can use any features without limitations when you buy the full version.

  • 8. Can I use WooTechy personal license on different computers?

    WooTechy Personal License can only run on one computer at a time. It can't work on two different computers at the same time. Installation is limited to two computers; for example, an office computer and personal computer, or a desktop and a laptop. However, the software can only be used on one computer at any given time.

  • 9. Does WooTechy server store personal data from my device after using it?

    WooTechy do not collect or store your personal data on our servers. The only copy of personal data will be on your computer for which you already have access. We will only store your data if you grant us permission to do so.

  • 10. What is the after-sale service policy?

    We provide life-time support and product update services for free.

  • 11. Why is the checkout price higher than the product price?

    Our product prices are not inclusive of tax. Depending on your location and local tax laws, check out prices will vary. For business users, we advise you to provide VAT ID details in the shopping cart in order to make the VAT deduction.

  • 12. How to cancel the subscription?

    Situation 1:

    If the product you purchased needs an account ID and password to log into to activate, then it is a membership product. You can cancel the subscription with the following steps by yourself in the WooTechy Memeber Center.

    Step 1. Please log into the WooTechy Member Center.


    Step 2. Please select My Product, and you will see all the products you purchased.


    Step 3. Please choose the product that you want to cancel the subscription with and then click Cancel Subscription.


    Step 4. Please click Get, then your account email will receive a verification code.

    step4-1 step4-2

    Step 5. Please enter the Verification Code and click Cancel Subscription Now. Then your subscription will be canceled.


    Situation 2:

    If the product you purchased is not a membership product that needs a registration code to activate, then please contact our Customer Service to cancel the subscription for you.

Contact Us