There are many cases of iPhone being stuck when setting up a new device, restoring data from an old device, or performing an OS upgrade/downgrade. For instance, it can be stuck on the Apple logo, spinning circle, white/black screen, among others. There are times that iPhone is stuck on the support.apple.com/iPhone/restore screen. On this black screen, you will see either a laptop or the iTunes logo with an arrow pointing to either image from an iPhone lightning cable, and the words support.apple.com/iPhone/restore will be at the top of the screen. This screen is referred to as the iPhone Recovery Mode or iPhone Restore Screen.
A Quick Word on "support.apple.com/iPhone/restore"
1. What Does It Mean If It Says "support.apple.com/iPhone/restore"?
iPhones are specially customized with exceptional qualities. The exceptional qualities are how users manage OS updates, downgrade, data backup, and restoration. Not only is the device constructed so that it can perform these functions on its own, but the users can also access these features through their computers. There is an alternative to use computers because the iPhone can get stuck on any of the screens mentioned above. Hence, what it means when your iPhone says support.apple.com/iPhone/restore is that you should use the iTunes recovery method to complete the process your device was performing.
2. Why Does iPhone Say "support.apple.com/iPhone/restore"?
Both software and hardware anomaly can be responsible for iPhone being stuck on support.apple.com/iPhone/restore screen. Some software glitches can happen to the OS while performing a data backup, restoration, OS update/downgrade or jailbreaking. You may experience the issue because of hardware if your device is physically damaged after a drop or hit by a solid object. And your iPhone can say support.apple.com/iPhone/restore because there is a problem with its motherboard.
How Do You Fix Your iPhone When It Says "support.apple.com/iPhone/restore"?
Dealing with an iPhone screen stuck on support.apple.com/iPhone/restore screen is not so much a difficult process. Six methods to handle the issue have been highlighted below.
1Connect iPhone and Force Restart It
If you enter the words “support.apple.com/iPhone/restore” into your browser’s address bar, it will direct you to one of Apple’s support pages. And the first solution given on the page to an iPhone stuck on the restore screen is to restart the device. Restarting a device, especially an iPhone, can remove insignificant software glitches on the device.
Firstly, connect your iPhone to the computer using the lightning connection cable.
Then force restart the device based on the following instructions.
For iPhone 8, 10, 11, 12, & 13
Press the increase volume button and quickly release it.
Press the decrease volume button and quickly release it.
Press on the Side button until the screen turns off and you can see the Apple logo.
For iPhone 7 and 7 Plus
Hold down the Side (Top/Sleep/Wake) button simultaneously with the decrease volume button till the screen is off, and the Apple logo appears on your screen.
For iPhone 6, 5, 4, and earlier versions
Hold down the Home and Side (Top/Sleep/Wake) button concurrently until the screen goes off and your screen displays the Apple logo.
2Update iTunes and Reinstall iOS
iTunes update is firstly important because of security against hackers and OS glitches. But more than security, updating your iTunes allows you access to new background features. And with your updated iTunes, you can reinstall the iPhone’s OS. An updated iOS is essential for fixing bugs in outdated OS. Also, it improves the function of some apps on your device.
Launch your iTunes application on the computer, either Mac or Windows.
For Windows users, click Help. Then click Check for updates.
After checking for updates, click Download iTunes to confirm that an update is available. Select Install item.
Permit installation with Yes/OK if your computer makes such a request.
Go through the prompted License Agreement and tap on Accept.
After downloading the update, select Yes to restart your computer and complete installation.
Connect your iPhone to the computer with your USB-C cable.
Open the iTunes app.
You will see a message shown on the iTunes screen, click Update to reinstall iOS.
3Get iPhone out of "support.apple.com/iPhone/restore" Screen with iPhone Restore Software
If you still see the support.apple.com/iPhone/restore screen on your iPhone, then it would help if you had a fixer. And as we explained before, the error is commonly attributed to software issues. So, the right software fixer for you is the WooTechy iPhixer. What it does is that it will repair your OS without data loss or jailbreaking. It can serve as an alternative for updating your iOS with iTunes. And it is very easy to use.
iPhixer Works Magic on Your iPhone:
One-click exit "support.apple.com/iPhone/restore"/recovery screen for free.
Solve all software problems including stuck on "support.apple.com/iPhone/restore" screen with no data loss.
Full compatibility, it supports all iPhone models and iOS versions including the latest ones.
It has a 100% success rate and is very popular among worldwide users.
You can first try the free mode to get iPhone out of the screen:
Download and the app and install it. Launch the app on your computer and connect your iPhone to it.
Choose Enter/Exit Recovery Mode and click Next.
The program will detect your iPhone in the screen, click the Exit Recovery Mode button.
If more complex software issues cause iPhone stuck on the "support.apple.com/iPhone/restore" screen, then you can definitely fix it with the following prompts.
Select Standard Mode from the main screen of the tool.
Once the software recognizes your iPhone, pick the firmware as you like to repair your device. To get the firmware, press Download.
After downloading the firmware, click Start, and when the process finishes, your iPhone will reboot automatically and start functioning properly.
4Restore iPhone with iTunes to Factory Settings
A factory reset is a great solution when your iPhone is stuck on support.apple.com/iPhone/restore screen. But you cannot access the settings feature to perform the reset. Hence, you can use iTunes to perform the same function. This process will erase your data and settings and any software glitch causing your iPhone to be stuck.
Use a USB-C cable to connect your iPhone to a computer.
Launch the iTunes app on your computer.
iTunes will automatically detect your device stuck on the Apple support iPhone restore screen and display a message.
Select Restore and follow the remaining directions. Finally, you can set your iPhone as new.
5Restore iPhone with DFU Mode
Device Firmware Update is similar to the recovery mode of iTunes mentioned earlier. However, it is a more intense form of recovery. And it is advised to only employ it after exhausting all the approaches discussed above. This process uses iTunes to downgrade your iOS without installing an older version.
Launch iTunes on your computer.
Then, connect your iPhone to the computer with a lightning connection cable.
For iPhone 8, 10, 11, 12, & 13
Press and release the increase volume button quickly.
Press and release the decrease volume button quickly.
Press on the side button till the screen turns color black.
While still holding the side button, press the decrease volume button.
In five seconds, release your finger from the side button but keep holding the decrease volume button for another 5 seconds.
For iPhone 6 & 7
Press down the Home (iPhone 6) or decrease volume (iPhone 7) and sleep/wake button at once for eight seconds.
In eight seconds, release your finger from the sleep/wake button.
While continue pressing down the Home (iPhone 6) or decrease volume button (iPhone 7) for 8 seconds.
If your iPhone is still black, then you successfully enter the DFU mode, click the OK option from the message shown on the iTunes screen. Finally click the Restore iPhone button and complete the process.
6Contact Apple Support
The steps mentioned above are enough to get your iPhone stuck on support.apple.com/iPhone/restore screen freed. However, there are conditions where the issue may still be unresolved. In such cases, you can contact Apple support so that the condition does not escalate. And if your device is still under Apple warranty, you can even get the iPhone replaced for you.
iPhone getting stuck in support.apple.com/iPhone/restore screen is not so much a big deal. It can be quite tedious at first, especially when you do not know what to do. But with these steps, you can fix iPhone stuck in the Apple support restore screen especially with the help of WooTechy iPhixer. But if all your efforts prove abortive, contact apple support.