[Top 10 Ways] Fix iPhone Caller ID Not Working


Dec 01, 2021 (Updated: Dec 01, 2021) • Filed to: Fix iPhone

5K views, 5 min read


iPhone caller ID not working is something many Apple users have faced from time to time. It can become a pretty irritating issue for some people. Many of us like to know who is calling us before answering the call. So, looking for a solution to fix this issue is a must.

iphone caller id not working

Solving an iPhone caller ID issue is not really that difficult. However, if you don't know what you are doing, you can cause more issues instead of solving the problem. So, this guide is designed to hold your hand through the process of fixing the caller ID not working issue. So, let's get started.

Why Does Your iPhone Not Show Caller ID?

Your iPhone might not show the caller ID because of some internal issue within the phone or some external issue regarding the caller's phone, your network carrier, or Apple's system. To solve the issue of your iPhone caller ID not working you have to first understand the reasons behind it. Otherwise, you might spend hours tapping this and that and only keep adding to your frustration. Let's look at some of such common reasons.

  • User's mistake: Your iPhone may not be showing the caller ID because of some mistake you made yourself. This might have to do with something you missed when you added the caller to your contacts. Also, you may be using calling apps or network settings that contribute to the problem.

  • Problem-related to the caller: iPhone caller id not loading may also result from something that has nothing to do with you or your phone. If the caller has some preference for not showing his or her ID to the people they call, the iPhone will value it and you will not see their name when they call.

  • Syncing problems: One of the perks of an iPhone is backing up your information on a cloud. As a result, you don't lose them even if your phone breaks or gets lost. However, sometimes the syncing process of your phone's contact information with the cloud might be disrupted. This will also result in the caller ID not loading.

  • Software glitches: The iPhone is a complex device. An unimaginable number of tasks are completed with speed and in combination with each other. Therefore, some minor software glitches are common now and then. When that happens, you will sometimes experience iPhone not working or caller ID not loading.

  • Problematic carrier: Other times the problem might be with your network carrier. They might be experiencing some technical difficulties, become overloaded, or fix some issues. In such cases, irrespective of you, your device settings, or your caller, you will experience issues with the caller ID.

How Do You Fix iPhone Caller ID Not Working?

We have seen that various reasons contribute to your iPhone caller ID not working. Therefore, quite a number of ways exist to fix this issue. Sometimes, tapping a few things in the Settings option might solve your problem. Meanwhile, some cases will require you to take the help of an iPhone fixing tool.

1Check If the Person Calling Disabled "Show My Caller ID"

If your show my caller ID on iPhone is not working, then it just could be that you've blocked it or someone is blocking it.

Some people have a specific preference regarding their Caller ID. They might not want their ID to show up on other people's mobile screens. This is why it is not uncommon for some callers to have their "Show My Caller ID" disabled on their phones. In that case, their ID will fail to appear on your iPhone when they call you.

So, before anything else, ask your caller if they had disabled "Show My Caller ID". If they had done it on purpose, you have nothing more to do. However, if they accidentally disabled it, you can tell them to turn it on. They simply have to go to their Settings and Phone options, and scroll down to find the Show My Caller ID and turn it on.

show my caller id

2Check the Caller's Profile in Contacts

This is the next thing to do if you confirm that the caller hasn't disabled his "show my caller ID" option. In that case, there might be a problem with the information saved in the caller's profile on your iPhone.

To clear the doubt, go to your Contacts. Search for the name by which you saved it. if you find the name, check for any mistake in the number. Sometimes, you might find that you have not even saved the number you thought you had. This often happens when you are in a rush at work and try to quickly save someone's contact info.

3Remove Other Caller Apps

Sometimes another calling app might prevent the default "Phone app" on your iPhone from functioning properly. So, if you confirm the first two issues mentioned above, then this is something you should consider. To solve your problem, you have to remove the invading app. Usually, apps outside the Apps Store are the culprit.

To remove your target calling app, first go to the Home Screen. Touch on the target app and hold on to it. tap "Delete App" and it will be gone from your iPhone.

4Turn Contacts on iCloud off and on

Backing your contacts up in iCloud is very important to preserve your information. Your phone syncs your contact with the iCloud and the information automatically keeps getting backed up. Yet sometimes, a problem occurs anywhere in this process for any kind of reason. As a result, you experience dysfunction of the Caller ID.

To solve this issue first go to your iPhone's Settings. In the above, you will see your name. Choose the Name. Then tap on iCloud. The list of your iCloud features will appear. Scroll the list to find Contacts. Touch and pull the small slider beside to make it white. Contacts are now off on iCloud. Pull the slider back to turn it on.

5Adjust Date & Time Settings

Problems with the date and time settings can give rise to several issues on your phone. So better make sure this is okay. Sometimes it might be a mistake AM or PM, which is very common. Or you might have forgotten to update the settings when you changed time zones.

To fix an issue with your time and date on your iPhone, go to Settings. Tap on General. From there, choose Date & Time. You will find an option to Set Automatically. Enable this one. Your iPhone will then automatically correct or update its date and time based on when and where you are.

set date and time

6Restart iPhone

Restarting your phone is the oldest technique in the book to deal with seemingly unsolvable issues. And it works too. Your phone might sometimes underperform due to software glitches. Restarting your phone will cool everything down and open up the knots.

First, press and hold the Side/Top button until you see the power off slider on the screen. Drag the slider. Usually, your iPhone will take thirty seconds to completely shut down. To turn it on, press and hold the same button in the same manner until the Apple logo appears.

restart iPhone


For iPhone X/11/12/13, you have to press and Volume Down and the Side buttons at the same time.

7Update Carrier Settings

Sometimes the Show Caller ID not loading dysfunction might be due to not-updated Carrier Settings. This can also give rise to other issues on your phone. So, if you find that these settings are falling behind, update them.

First, you need a stable internet connection. Then go to Settings and tap on General. From there choose About. You will then see the carrier settings update details. Click on Update. You will see a series of on-screen prompts. Follow them to complete the update process.

carrier settings update

8Reset Network Settings

Sometimes faulty customized network settings may result in caller ID not loading. Therefore, you can try resetting your iPhone's network settings to sort this problem out.

Go to Settings. Tap General and find Reset. From there tap Reset Network Setting. Keep in mind that this will also reset the Wi-Fi networks and passwords, cellular settings, VPN, and APN settings on your phone. After that, restart your phone to get the effects of the reset.

reset network settings

9Fix iPhone Caller ID Not Working with Wootechy iPhixer

If everything else fails, take help from the iPhone fixing software program Wootechy iPhixer. This tool can repair tough and seemingly unsolvable issues on your iPhone without any data loss.

Key Features of iPhixer




  • Fix all issues caused by system bugs like iPhone caller ID not working, call volume low, and black screen.

  • Work for all iPhone models and iOS versions including the latest iOS 15.

  • With a high success rate and a fast speed of getting Apple devices repaired.

  • 100% secure, it is used by worldwide customers.

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Step 1 Open the program and select Standard Mode.

choose repair mode

Step 2 Connect your iPhone and click Next. Or follow the prompts to enter Recovery/DFU mode.

put iPhone into recovery mode

Step 3 Tap on Download button to get the firmware matched with your device.

download firmware

Step 4 Click Start button, and iPhixer will start fixing the issue on your iPhone.

repair iPhone install now stuck

10Call Your Carrier

iPhone caller ID not working is something you may experience when your Network Carrier itself is going through some technical difficulties, repairing, updating, or other work. Therefore, call them to make sure that everything is okay. Also, the Carrier's customer service can notify you if other users have been experiencing the same.


Your iPhone caller ID not working is an issue that you can easily fix if you take the correct approach. If you don't feel comfortable solving it on your own or can't, or worry that you might harm the delicate software, then feel free to take the help of a helpful tool like Wootechy iPhixer. I hope this article was able to help get rid of your caller ID not working issue. Thanks for reading and good luck.

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