[7 Fixes] The iPhone Could Not Be Activated Because the Activation Information Could Not Be Obtained

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Daniel

Nov 05, 2021 (Updated: Jul 14, 2022) • Filed to: Fix iPhone

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Smartphones have become an essential part of our daily life, and this is no exaggeration. The iPhone is one of the most well-known examples. Keeping all their benefits and special features aside, they can be quite inconvenient at times. "The iPhone could not be activated because the activation information could not be obtained" is one of the most common errors.

There are several reasons why your iPhone may cause problems during activation. Read the entire article to learn more about all of the possible causes and how to fix them.

iPhone could not be activated because the activation information could not be obtained

Part 1. Why Does Your iPhone Say It Cannot Be Activated?

When the phone gives you this error, it means the phone could not perform the proper steps to activate it. There are a lot of things that could happen to trigger this error.

  • Find My iPhone Enabled. This is probably the most probable reason why an iPhone may show you an activation error.

  • Weak Network Connection. Since your phone is not able to establish a proper connection, it may pop up with this error.

  • Unsupported SIM. When it comes to proper activation, an iPhone needs to support the SIM, the carrier more specifically, you inserted in it.

  • Older iOS Firmware Or Improper Installation. If your iOS firmware was not installed properly or the version is too old, your iPhone may fail to be activated.

  • Apple Servers Are Down. Lastly, it is possible that the Apple servers are not running. This might give you an error since it is connected with the servers from Apple's end.

Part 2. How Do You Fix "the iPhone Could Not Be Activated"?

Alright then, let's talk about 7 useful solutions to fix it.

1Check WiFi Network

This one is quick and easy. At most case, when you tried everything possible to solve the problem, only to discover that you are not even connected to the internet or that your internet is not working. Make sure to check your internet connection. You can test it out by connecting a different device to the network and browsing the internet. Restarting the router may also help.

check iphone wifi connection

If you are using your cellular data, please switch to a stable Wi-Fi network connection.

2Check Apple System Status

Your phone might be completely fine. The problem could be at Apple's end. There is something you can do to investigate this. Apple's System Status page tells you about all the systems and Apple services that are running. So, you can check whether it is Apple's services that are down, especially the box by iOS Device Activation. If it isn't green, try to activate your iPhone later.

3Re-insert or Try Changing the SIM Card

This one is a very basic thing you can do to try and fix the error. If your phone could not be activated because the activation information could not be obtained from device, try inserting a different SIM card or just re-insert the SIM card to make sure the card is properly inserted.

If the phone gives you the error message "no SIM", please be sure to switch to a different working card. The restart your iPhone to see if the error is gone.

re-insert sim card

4Force Restart iPhone

You can also try force restarting your iPhone to give it a fresh start to fix the "iPhone could not be activated" error. Maybe something glitches up when starting. You never know what can go wrong with the software. The force restart procedures will depend on the model of the phone you have. You can follow the instructions below.

iPhone 8 and models after it: Quick press and release the Volume Up button and the Volume Down button respectively, then hold the Power button until the Apple logo is visible.

iPhone 7/7 Plus: Press down the Volume Down button and the Power button at the same time until you see the Apple logo.

iPhone 6s and models before it: Press down the Home button and the Power button simultaneously until the Apple logo appears.

hard reboot iPhone

5 Fix the Activation Error and Activate iPhone Without Data Loss

As we mentioned before, the "iPhone could not be activated because the activation information could not be obtained" error can result from the improperly installed iOS firmware or iOS glitches. In this way, you are recommended to use advanced iOS repair tools like WooTechy iPhixer to get your iPhone activated without any hassle. This tool is convenient and simple to use.

WooTechy iPhixer

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iPhixer -- The All-in-One iOS System Repair Software

  • Resolve all iPhone software glitches causing this error message without any data loss and with the 100% success rate.

  • Solve many other iOS problems including other iPhone not being activated errors like the device not found.

  • Support all iOS versions including the latest iOS 15.5/16 and get the iOS firmware properly installed.

  • Better than iTunes, iPhixer can activate your iPhone without iTunes and will not give rise to any errors.

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Here Is How to Fix the Activation Error on Your iPhone and Activate it Normally:

Step 1. Connect the Device to the Computer

Connect your device. Open the tool, choose Standard Mode and click Next. If your device is not detected, the program will tell you to put it in Recovery/DFU mode with clear instructions.

choose repair mode

Step 2. Downloading Firmware

Next, you need to download the firmware that will replace the older one. Choose the firmware you want and click the Download button. If the firmware you download is not the right one, then try a different version.

download firmware

Step 3. Fix the Issue

The program will prompt you with a "Start" button when everything is ready and set up. Click Start and wait for the magic to happen. One important thing to keep in mind is to not unplug your phone at this point. Finally, your iPhone will be restarted normally without the activation error.

repair iPhone

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6Update iTunes and Reactivate iPhone

Try updating iTunes if your iPhone is not activated. Maybe you are running an older version of iTunes which is causing a problem. You can update iTunes directly from the program itself. Unplug your phone before doing it though.

After that, connect your iPhone with iTunes. When the "Activate iPhone" screen appears, choose your device, enter the password if needed, and then click Continue. Then follow the instructions to finish the activation.

activate iPhone

7Restore iPhone with DFU Mode

If you are okay with having your data erased, DFU restoration is a solid option. You need to have iTunes on your computer for this though.

Step 1. Connect your phone to the computer and open iTunes.

Step 2. Put your phone into DFU mode based on the instructions below.

iPhone 8 and models after it: Quick press and release the Volume Up button and the Volume Down button respectively, then hold the Side button until the screen is black. Meanwhile press down the Side button with the Volume Down button for 5 seconds. After that, release the Side button but keep holding the volume button for another 5 seconds.

iPhone 7/7 Plus: Press down the Volume Down button and the Side button at the same time for 10 seconds. Then let go of the Side button but keep holding the Volume Down button for another 5 seconds.

iPhone 6s and models before it: Press down the Home button and the Power button simultaneously for 10 seconds. Then release the Power button but keep holding the Home button for another 5 seconds.

Step 3. A pop-up will appear, click OK and futher click Restore iPhone to confirm the restoring process.

dfu restore iPhone

Wrapping Up

The solutions we mentioned should be enough to fix the iPhone that could not be activated because the activation information could not be obtained error. The trick is for you to diagnose your phone properly and try the right solution. But, it can be intimidating to tinker with your expensive iPhone. In that case, just download the WooTechy iPhixer troubleshooting app and let the app handle all that for you with a fast speed and high success rate.

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